Work Luminary Jewellery · E-commerce · Shopify

How Luminary Jewellery linked its store, rewards and WhatsApp

A jewellery brand selling online. We built its Shopify store and linked rewards, reviews and WhatsApp to it.

The situation

The brand wanted a Shopify store where rewards, reviews and customer messages all tie back to the same customer and order.

What we did

We built the Shopify store with rewards and reviews inside it, and connected WhatsApp. A question about a piece or an order is answered in the same conversation.

The result

Reviews, rewards and conversations sit against the same customer and order. Customers ask about an order in the app they already use.

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