The 3-minute checkFinancial services

How ready is your client file?

Eight questions on records, screening and onboarding. Your score, and what to fix first, at the end.

  1. 1Are each client’s details, products and documents on a single record your team can open?
  2. 2Do FICA documents arrive through a link or checklist, rather than by email and WhatsApp?
  3. 3Is every client screened against the TFS list automatically, with the result saved to their file?
  4. 4Are the compliance documents for each deal produced from the client record, rather than typed up afterwards?
  5. 5Can you see which clients are due a review this month without building a list by hand?
  6. 6Is your complaints register updated as each complaint arrives?
  7. 7Can you see where every new client is in onboarding, and who owns the next step?
  8. 8Do advisers and staff use one login for client records, rather than several systems?