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The 3-minute checkE-commerce

How much of your store runs by hand?

Eight questions on orders, stock, couriers and apps. Your score, and what to fix first, at the end.

  1. 1Are most “where is my order” questions answered without anyone looking the order up?
  2. 2Does stock stay in step between your store, marketplaces and warehouse without manual updates?
  3. 3Are courier bookings and tracking updates sent without anyone typing them?
  4. 4Are returns and refunds handled in a single workflow, rather than a spreadsheet?
  5. 5Do you know what each app on your store costs, and whether you still need it?
  6. 6Does your store run without regular plugin updates and fixes?
  7. 7Does your store load quickly on a phone?
  8. 8Do customers get a reminder to reorder or come back, sent automatically?

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